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PRIVACY POLICY

Effective Date: September 30, 2025

Knewt Media LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the 311 mobile application (“App”).

By downloading, accessing, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

  1. Information We Collect

When you use the App, we may collect the following types of information:

  1. Personal Information (provided by you)
  • Name
  • Mobile number
  • Address or barangay location
  • Profile photo (if uploaded)
  1. Non-Personal Information (automatically collected)
  • Device information (model, operating system, app version)
  • Log data (IP address, usage times, error reports)
  • General location (city/region, not exact GPS unless required for services)

We do not knowingly collect information from children under 13 years old.

  1. How We Use Your Information

We use the information collected for purposes such as:

  • Providing and improving App functionality
  • Sending community updates, alerts, or notifications
  • Personalizing user experience
  • Maintaining account security
  • Complying with legal obligations

We will never sell your personal information to third parties.

  1. Sharing of Information

Your information may be shared only in the following cases:

  • With service providers who support App operations (e.g., hosting, security, analytics)
  • For legal compliance, such as responding to lawful requests or court orders
  • With your consent, when you authorize third-party integrations

We do not share personal data with advertisers or for unrelated marketing purposes.

  1. Data Security

We implement reasonable safeguards (encryption, access controls, secure servers) to protect your information. However, no electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal requirements. If you close your account, your information will be deleted or anonymized within a reasonable period.

  1. Your Rights

Depending on applicable laws, you may have the right to:

  • Access and review your personal data
  • Request corrections or updates
  • Request deletion of your account and data
  • Withdraw consent for data processing

Requests can be made by contacting us (see Section 9).

  1. External Links

The App may contain links or redirects to external websites or platforms. Please note that this Privacy Policy applies only to 311. We encourage you to review the privacy policies of any external sites you visit.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App and will indicate the updated effective date. Continued use after updates means you accept the revised policy.

  1. Contact Us

If you have questions, concerns, or requests regarding your privacy, you may contact us at:

Knewt Media LLC
📧 Email: [email protected]
📍 Address: 1136 Garretson Ave.
      Corona, California 92879 USA